Terms and Conditions

Welcome to LoanCirrus, an online loan management service designed for small, medium and very large lending and banking businesses and their customers. These Terms of Use are intended to explain our obligations as a service provider and your obligations as a customer. Please read them carefully.

These Terms are binding on any use of the Service and apply to you from the time that LoanCirrus provides you with access to the Service.

The LoanCirrus Service will evolve over time. These Terms are not intended to answer every question or address every issue raised by the use of the LoanCirrus Service. LoanCirrus reserves the right to update these terms at any time, effective upon the posting of modified terms, LoanCirrus will make every effort to communicate these changes to you via email or notification via the Website. It is likely the terms of use will change over time. It is your obligation to ensure that you have read, understood and agreed to the most recent terms available on the Website.

By registering to use the Service you acknowledge that you have read and understood these Terms and have the authority to act on behalf of any person for whom you are using the Service. You are deemed to have agreed to these Terms on behalf of any entity for whom you use the Service.

  1. Definitions
    • “Agreement” means these Terms of Use.
    • “Access Fee” means the monthly fee (excluding any taxes and duties) payable by you in accordance with the fee schedule set out on the Website (which LoanCirrus may change from time to time with notice to you). It would also include any lump sum payments for the use of the Service.
    • “Confidential Information” includes all information exchanged between the parties to this Agreement, whether in writing, electronically or orally, including the Service but does not include information which is, or becomes, publicly available other than through unauthorised disclosure by the other party.
    • “Data” means any data inputted by you or with your authority into the Website or into the Web Application known as ‘LoanCirrus Software’ or the ‘Service’ as defined below.
    • “Intellectual Property Right” means any patent, trade mark, service mark, copyright, moral right, right in a design, know-how and any other intellectual or industrial property rights, anywhere in the world whether or not registered.
    • “Service” means the online loan management services made available (as may be changed or updated from time to time by LoanCirrus) via the Website.
    • “Website” means the Internet site at the domain www.loancirrusdev.wpengine.com or any other site operated by LoanCirrus including subdomains such as http://support.loancirrusdev.wpengine.com, https://app.loancirrusdev.wpengine.com, https://reachus.io
    • “LoanCirrus” means the brand owned by LoanCirrus Limited which is a duly incorporated entity in Jamaica, West Indies operating out of Kingston, Jamaica.
    • “Invited User” means any person or entity, other than the Subscriber, that uses the Service with the authorisation of the Subscriber from time to time.
    • “Subscriber” means the person who registers to use the Service, and, where the context permits, includes any entity on whose behalf that person registers to use the Service.
    • “you” means the Subscriber, and where the context permits, an Invited User. “your” has a corresponding meaning.
  2. Use of Software
    • LoanCirrus grants you the right to access and use the Service via the Website with the particular user roles available to you or created by you and with eligible permissions assigned by you according to your business setup. This right is non-exclusive, non-transferable, and limited by and subject to this Agreement. you acknowledge and agree that, subject to any applicable written agreement between the Subscriber and the Invited Users, or any other applicable laws:
    • The Subscriber determines who is an Invited User and what level of user role access to the relevant organisation and Service that Invited User has the Subscriber is responsible for all Invited Users’ use of the Service.
    • The Subscriber controls each Invited User’s level of access to the relevant organisation and Service at all times and can revoke or change an Invited User’s access, or level of access, at any time and for any reason, in which case that person or entity will cease to be an Invited User or shall have that different level of access, as the case may be.
    • If there is any dispute between a Subscriber and an Invited User regarding access to any organisation or Service, the Subscriber shall decide what access or level of access to the relevant Data or Service that Invited User shall have, if any.
  3. Your Obligations
    • Payment obligations:
      • An invoice for the Access Fee will be issued each month starting from the date you added your organization to your LoanCirrus account and added a payment method. All invoices will include the Access Fee for the past period of use EXCEPT with the initial payment of the monthly base fee of US$49.99. LoanCirrus will continue invoicing you monthly until this Agreement is terminated in accordance with clause 9.
      • All LoanCirrus invoices are sent at the immediate time of billing or shortly before. Invoices can be viewed from inside your Billing Account Management page.
    • Preferential pricing or discounts:
      • you may from time to time be offered preferential pricing or discounts for the Access Fees as a result of the number of active loans that you have being managed by the Service. Eligibility for such preferential pricing or discounts is conditional upon your acceptance of responsibility for payment of any Access Fees in relation to all of your service. Without prejudice to any other rights that LoanCirrus may have under these Terms or at law, LoanCirrus reserves the right to render invoices for the full (non-discounted) Access Fees due or suspend or terminate your use of the Service in the event that any invoices for those Access Fees are not paid in full by the due date for payment.
    • General obligations:
      • you must only use the Service and Website for your own lawful internal business purposes, in accordance with these Terms and any notice sent by LoanCirrus or condition posted on the Website. you may use the Service and Website on behalf of others or in order to provide services to others but if you do so you must ensure that you are authorised to do so and that all persons for whom or to whom services are provided comply with and accept all terms of this Agreement that apply to you.
  4. Automated Bank transaction data delivered into/from your LoanCirrus account:
    • Data Feeds
      • Where available, automated bank account transaction data feeds are generally provided to you free of charge. For instance, connecting LoanCirrus directly to a bank’s payment systems for either electronic loan disbursements or repayment receipts. However, LoanCirrus reserves the right to pass on any charges related to the provision of bank feed data on a case-by-case basis at LoanCirrus’s sole discretion. LoanCirrus would first inform you via email to indicate what those charges are likely to be (as such charges may vary depending on your bank and your volume of bank feeds). you have the option to decide to discontinue use of automated bank feeds at any time. To exercise this option, you must give LoanCirrus sufficient prior notice of which automated bank account transaction data feeds you want to discontinue. Upon receiving such notice LoanCirrus will arrange for such feeds to be terminated in accordance with each bank’s usual practices.
  5. Access conditions:
    • Usernames & Passwords
      • You must ensure that all usernames and passwords required to access the Service are kept secure and confidential. you must immediately notify LoanCirrus of any unauthorised use of your passwords or any other breach of security and LoanCirrus will reset your password and you must take all other actions that LoanCirrus reasonably deems necessary to maintain or enhance the security of LoanCirrus’s computing systems and networks and your access to the Service.
      • As a condition of these Terms, when accessing and using the Services, you must:
        • Not attempt to undermine the security or integrity of LoanCirrus’s computing systems or networks or, where the Services are hosted by a third party, that third party’s computing systems and networks.
        • Not use, or misuse, the Services in any way which may impair the functionality of the Services or Website, or other systems used to deliver the Services or impair the ability of any other user to use the Services or Website.
        • Not attempt to gain unauthorised access to any materials other than those to which you have been given express permission to access or to the computer system on which the Services are hosted
        • Not transmit, or input into the Website, any files that may damage any other person’s computing devices or software, content that may be offensive, or material or Data in violation of any law (including Data or other material protected by copyright or trade secrets which you do not have the right to use); and
        • Not attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs used to deliver the Services or to operate the Website except as is strictly necessary to use either of them for normal operation.
        • LoanCirrus will allow multi-currency handling and will use a third party service to keep conversion rates current.
    • Usage Limitations
      • Use of the Service may be subject to limitations, including but not limited to monthly transaction volumes and the number of calls you are permitted to make against LoanCirrus’s Application Programming Interfaces. (API). You will be notified of any such limitations.
    • Communication Conditions:
      • As a condition of these Terms, if you use any communication tools available through the Website (such as any forum, chat room or message centre), you agree only to use such communication tools for lawful and legitimate purposes. you must not use any such communication tool for posting or disseminating any material unrelated to the use of the Services, including (but not limited to): offers of goods or services for sale, unsolicited commercial e-mail, files that may damage any other person’s computing devices or software, content that may be offensive to any other users of the Services or the Website, or material in violation of any law (including material that is protected by copyright or trade secrets which you do not have the right to use).
      • When you make any communication on the Website, you represent that you are permitted to make such communication. LoanCirrus is under no obligation to ensure that the communications on the Website are legitimate or that they are related only to the use of the Services. As with any other web-based forum, you must exercise caution when using the communication tools available on the Website. However, LoanCirrus does reserve the right to remove any communication at any time in its sole discretion.
  6. Indemnity:
    • You indemnify LoanCirrus against: all claims, costs, damage and loss arising from your breach of any of these Terms or any obligation you may have to LoanCirrus, including (but not limited to) any costs relating to the recovery of any Access Fees that are due but have not been paid by you.
  7. Confidentiality and Privacy
    • Confidentiality:
      • Unless the relevant party has the prior written consent of the other or unless required to do so by law:
        • Each party will preserve the confidentiality of all Confidential Information of the other obtained in connection with these Terms. Neither party will, without the prior written consent of the other, disclose or make any Confidential Information available to any person, or use the same for its own benefit, other than as contemplated by these Terms.
        • Each party’s obligations under this clause will survive termination of these Terms.
        • The provisions of clauses 7.1(a) and 7.1 (b) shall not apply to any information which:
          • Becomes public knowledge other than by a breach of this clause.
          • Is received from a third party who lawfully acquired it and who is under no obligation restricting its disclosure.
          • Is in the possession of the receiving party without restriction in relation to disclosure before the date of receipt from the disclosing party; oris independently developed without access to the Confidential Information.
    • Privacy:
      • LoanCirrus maintains a privacy policy that sets out the parties’ obligations in respect of personal information . you should read that policy at www.LoanCirrus.com/privacy and you will be taken to have accepted that policy when you accept these Terms.
    • Intellectual Property
      • Title to, and all Intellectual Property Rights in the Services, the Website and any documentation relating to the Services remain the property of LoanCirrus (or its licensors).
      • Ownership of Data:
        • Title to, and all Intellectual Property Rights in your Data remain your property. However, your access to the Data is contingent on full payment of the LoanCirrus Access Fee when due. You grant LoanCirrus a licence to use, copy, transmit, store, and backup your information and Data for the purposes of enabling you to access and use the Services and for any other purpose related to provision of services to you. LoanCirrus will never own your Data nor will we ever try to exert claims against your data. You are the exclusive owner of your data.
      • Backup of Data:
        • You must maintain copies of all Data inputted into the Service. LoanCirrus adheres to its best practice policies and procedures to prevent data loss, including a daily system data backup regime and weekly full system backups but do not make any guarantees that there will be no loss of Data. LoanCirrus expressly excludes liability for any loss of Data no matter how caused. You can download your entire database at any time from inside the Service.
      • Third-party applications and your Data.
        • If you enable third-party applications for use in conjunction with the Services, you acknowledge that LoanCirrus may allow the providers of those third-party applications to access your Data as required for the interoperation of such third-party applications with the Services. LoanCirrus shall not be responsible for any disclosure, modification or deletion of your Data resulting from any such access by third-party application providers.
  8. Warranties and Acknowledgements
    • Authority to Use:
      • You warrant that where you have registered to use the Service on behalf of another person, you have the authority to agree to these Terms on behalf of that person and agree that by registering to use the Service you bind the person on whose behalf you act to the performance of any and all obligations that you become subject to by virtue of these Terms, without limiting your own personal obligations under these Terms.
    • Acknowledgement:
      • You acknowledge that:
        • LoanCirrus has no responsibility to any person other than you and nothing in this Agreement confers, or purports to confer, a benefit on any person other than you. If you use the Services or access the Website on behalf of or for the benefit of anyone other than yourself (whether a body corporate or otherwise) you agree that:
        • you are responsible for ensuring that you have the right to do so
        • You are responsible for authorising any person who is given access to information or Data, and you agree that LoanCirrus has no obligation to provide any person access to such information or Data without your authorisation and may refer any requests for information to you to the address on record; and
        • You will indemnify LoanCirrus against any claims or loss relating to LoanCirrus’s refusal to provide any person access to your information or Data in accordance with these Terms OR LoanCirrus making available information or Data to any person with your authorisation.
          • The provision of, access to, and use of, the Services is on an “as is ” basis and at your own risk.
          • LoanCirrus does not warrant that the use of the Service will be uninterrupted or error free. Among other things, the operation and availability of the systems used for accessing the Service, including public telephone services, computer networks and the Internet, can be unpredictable and may from time to time interfere with or prevent access to the Services. LoanCirrus is not in any way responsible for any such interference or prevention of your access or use of the Services.
          • It is your sole responsibility to determine that the Services meet the needs of your business and are suitable for the purposes for which they are used.
          • You remain solely responsible for complying with all applicable accounting, tax and other laws. It is your responsibility to check that storage of and access to your Data via the Software and the Website will comply with laws applicable to you (including any laws requiring you to retain customer records).
    • No warranties:
      • LoanCirrus gives no warranty about the Services. Without limiting the foregoing, LoanCirrus does not warrant that the Services will meet your requirements or that it will be suitable for any particular purpose. To avoid doubt, all implied conditions or warranties are excluded in so far as is permitted by law, including (without limitation) warranties of merchantability, fitness for purpose, title and non-infringement.
    • Consumer Guarantees
      • You warrant and represent that you are acquiring the right to access and use the Services for the purposes of a business and that, to the maximum extent permitted by law, any statutory consumer guarantees or legislation intended to protect non-business consumers in any jurisdiction does not apply to the supply of the Services, the Website or these Terms.
    • Limitation of Liability
      • To the maximum extent permitted by law, LoanCirrus excludes all liability and responsibility to you (or any other person) in contract, tort (including negligence), or otherwise, for any loss (including loss of information, Data, profits and savings) or damage resulting, directly or indirectly, from any use of, or reliance on, the Service or Website.
      • If you suffer loss or damage as a result of LoanCirrus’s negligence or failure to comply with these Terms, any claim by you against LoanCirrus arising from LoanCirrus’s negligence or failure will be limited in respect of any one incident, or series of connected incidents, to the Access Fees paid by you in the previous 12 months.
      • If you are not satisfied with the Service, your sole and exclusive remedy is to terminate these Terms in accordance with Clause 9.
  9. Termination
    • Trial Policy
      • When you first sign up for access to the Services you can evaluate the Services under the defined trial usage conditions, with no obligation to continue to use the Services. If you choose to continue using the Services thereafter, you will be billed from the day you first added your billing details into the Services. If you choose not to continue using the Services, you may notify us via email to the address: [email protected].
    • Suspension
      • Your access to the Services will be automatically suspended if your account remains in overdue status for more than 2 billing cycles. When suspended, you and users whose access you have authorized will not be able to log into any portion of the Service. You and your users ability to communicate with LoanCirrus will not be impeded. Your LoanCirrus Software and connected systems continue to operate normally during suspension.
    • Account Deletion (Permanent)
      • We will ONLY Terminate Paid Active Accounts that meet this strict guideline:
        • The Account has been suspended uninterrupted for greater than 90 days. AND
        • LoanCirrus has sent the required notifications to the email address on record. AND / OR
        • An affirmative response has been received from you OR No Response has been received from you.
    • No-fault termination:
      • These Terms will continue for the period covered by the Access Fee paid or payable under clause 3.1. At the end of each billing period these Terms will automatically continue for another period of the same duration as that period, provided you continue to pay the prescribed Access Fee when due, unless either party terminates these Terms by giving notice to the other party at least 30 days before the end of the relevant payment period. If you terminate these Terms you shall be liable to pay all relevant Access Fees on a pro-rata basis for each day of the then current period up to and including the day of termination of these Terms.
    • Breach:
        If you:
      • breach any of these Terms (including, without limitation, by non-payment of any Access Fees) and do not remedy the breach within 14 days after receiving notice of the breach if the breach is capable of being remedied;
      • breach any of these Terms and the breach is not capable of being remedied (which includes (without limitation) any breach of clause 3.1,3.3 or any payment of Access Fees that are more than 30 days overdue); or
      • you or your business become insolvent or your business goes into liquidation or has a receiver or manager appointed of any of its assets or if you become insolvent, or make any arrangement with your creditors, or become subject to any similar insolvency event in any jurisdiction then LoanCirrus may take any or all of the following actions, at its sole discretion:
        • Terminate this Agreement and your use of the Services and the Website;
        • Suspend for any definite or indefinite period of time, your use of the Services and the Website;
        • Suspend or terminate access to all or any Data.
      • For the avoidance of doubt, if payment of any invoice for Access Fees due in relation to any of your Billing Contacts, Billing Plans or any of your Organisations (as defined at clause 3) is not made in full by the relevant due date, LoanCirrus may: suspend or terminate your use of the Service, the authority for all or any of your Organisations to use the Service, or your rights of access to all or any Data.
  10. Accrued Rights:
    • Termination of these Terms is without prejudice to any rights and obligations of the parties accrued up to and including the date of termination. On termination of this Agreement you will:
      • Remain liable for any accrued charges and amounts which become due for payment before or after termination; and
      • Immediately cease to use the Services and the Website.
  11. Expiry or termination:
    • Clauses 3, 7, and 10 survive the expiry or termination of these Terms.
  12. Help Desk
    • Technical Problems:
      • In the case of technical problems you must make all reasonable efforts to investigate and diagnose problems before contacting LoanCirrus. If you still need technical help, please check the support provided online by LoanCirrus on the Website at https:support.loancirrusdev.wpengine.com or failing that, email us at [email protected] OR use the Chat Application from inside the Service.
  13. Service availability:
    • LoanCirrus intends that the Services should be available 24 hours a day, seven days a week, it is possible that on occasion the Services or Website may be unavailable to permit maintenance or other development activity to take place.
    • If for any reason LoanCirrus has to interrupt the Services for longer periods than LoanCirrus would normally expect, LoanCirrus will use reasonable endeavours to publish in advance details of such activity on the Website.
      • General
    • Entire agreement:
      • These Terms, together with the LoanCirrus Privacy Policy and the terms of any other notices or instructions given to you under these Terms of Use, supersede and extinguish all prior agreements, representations (whether oral or written), and understandings and constitute the entire agreement between you and LoanCirrus relating to the Services and the other matters dealt with in these Terms.
    • Waiver:
      • If either party waives any breach of these Terms, this will not constitute a waiver of any other breach. No waiver will be effective unless made in writing.
    • Delays:
      • Neither party will be liable for any delay or failure in performance of its obligations under these Terms if the delay or failure is due to any cause outside its reasonable control. This clause does not apply to any obligation to pay money.
    • No Assignment:
      • you may not assign or transfer any rights to any other person without LoanCirrus’s prior written consent.
    • Governing law and jurisdiction:
      • This agreement is covered under the jurisdiction of British Common Law with particular jurisdiction by the Courts of Jamaica and any Commonwealth Court and judicial system.
    • Severability:
      • If any part or provision of these Terms is invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part or provision. The remainder of this Agreement will be binding on the parties.
    • Notices:
      • Any notice given under these Terms by either party to the other must be in writing by email and will be deemed to have been given on transmission. Notices to LoanCirrus must be sent to [email protected] or to any other email address notified by email to you by LoanCirrus. Notices to you will be sent to the email address which you provided when setting up your access to the Service or the updated version on file within the Service at the time of transmission.
    • Rights of Third Parties:
      • A person who is not a party to these Terms has no right to benefit under or to enforce any term of these Terms.